A wave of unsatisfied customers complaints has hit Apple not long before the release of iPhone X. Apple customers are complaining about the battery life mainly but also reports have appeared online of iPhone 8 and 8 Plus devices bursting open due to faulty batteries. We don’t know how Apple is coping with all these issues and an official number of complaints or faulty devices hasn’t been released just yet.
A number of users in Hong Kong, Taiwan, and Japan posted images of the devices online which showed the screens pulled away from the body – damage that was supposedly caused by an expanding battery, which brings to mind the disastrous Samsung Galaxy Note 7 that had to be recalled after units began to catch fire. Since then a few more cases have cropped up in China, Canada, and Greece.
Apple is investigating reports of its new iPhone bursting open, days after the flagship device went on sale. Pictures on social media showed a £800 iPhone 8 Plus handset that appeared to have split alongside the side. One owner said the device’s casing cracked open as it was charging, according to Taiwanese media. The phone had reportedly been in use for five days and was being charged with an official cable and power adapter.
Currently, two iPhone 8 battery swelling cases are being investigated by Apple. While one customer is from Taiwan whose iPhone 8 Plus burst open, the other customer is from Japan whose device’s display assembly detached from the aluminum enclosure. Other media reports have come from Greece, Canada, and China as well.
We will keep you updated with this as more information is released, we expect Apple to come forward and explain what’s going on.