whats going to happen?

Discussion in 'iPod touch' started by cowsin, Nov 8, 2008.

  1. cowsin

    cowsin New Member

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    I just recived a email from Apple and there sending me a box to ship my ipod back

    Am I goning to get a new ipod? or are they going to fix my ipod and send it back?

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    Thanks in advanced
  2. mikesgroove

    mikesgroove New Member

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    If it's a legitimate warranty claim, then most likely they will send you a new/refurb iPod.

    Apple seems to replace iPods/iPhones more often than actually fixing them.

    If they don't feel that you have a rightful claim, than they will send your old iPod back to you.
  3. cowsin

    cowsin New Member

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    well what happened was i was downloading something then my ipod froze so I tried turning it off and it didnt work so I turned it off by holding the home and sleep button then it turned off. Now when i turn it back on it loads the apple logo and stays there.

    I tried restoring it through DFU mode but the ipod auto disconnected and never reconnected
  4. iPoTH4CK3R

    iPoTH4CK3R Member

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    Refurb most likely.
  5. cowsin

    cowsin New Member

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    would the condidtion affect anything?
    cuz its kinda scratched and chipped around it all from being in my pocket =S
  6. Mark_singh_21

    Mark_singh_21 New Member

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    They will try to fix it, but if they can't then they will send you a new ipod
    If they can make the ipod work, then they would not care for fixing the edges or scratches, if they don't get it working expect a brand new ipod.
  7. cowsin

    cowsin New Member

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    is there a precentage on me getting a new ipod and them fixing my old one?
    Everything will be deleted from my old one if i get it back?
  8. Steaps

    Steaps New Member

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    It gives better customer service. Then they actually will have time to look at the problem(s) on your iPod more in depth, while you still having an iPod in your hands.
  9. cowsin

    cowsin New Member

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    if they fix it i get my old one back right?

    Edit:
    Are they just going to leave a box in front of my house or do i have to sign for it?
  10. andrewpiro

    andrewpiro New Member

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    for me, the box came from DHL and they just dropped it off. when the were dropping of the box after it got fixed i had to sign for it.

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