i did a search and there's already a sorta big thread on trying to use your retailer's warranty to get a 2gen from a 1gen Touch, but i started this one to deal specifically with Best Buy's Product Service Plan (PSP) since they discontinued the easier Product Replacement Plan (PRP). i actually bought my Touch sometime the summer of 2008, and apparently they didn't discontinue the PRP until September of 2008. i only wished i would've known and asked specifically for the PRP! but i was a fool and didn't know, so now i'm stuck here. ANYWAY, i was hoping some of you know more about the PSP and hopefully some of you have tried and succeeded with trading in your 1gen for a 2gen via Best Buy's PSP. from what i've gathered, you need to send your Touch in three times- first time, they send your unit in for repair that takes like 2-3 weeks, the second time they send you a refurbished unit, and the third time they give you a new unit (which i hope will be a 2gen, since PRPs used to get you new iPods all the time). has anyone succeeded in getting a 2gen by sending their 1gen in three times? also, i know that the PSP's coverage isn't quite as universal as the PRP, as there only cover specific issues. i don't recall all of them, but i think they include the audio jack not working, the screen not working, and maybe battery issues. they don't deal with software issues so i can't just intentionally screw up a jailbreak. :\ anyone know exactly what they cover, and some ideas to try? Please Register or Log in to view images lastly, i don't need guff from any of you who are gonna say that i'm trying to scam and that i'm just a baby wanting a new toy, etc. etc. i'm being a smart consumer and i spent the extra money on the service plan so i expect fulfillment on my part. i didn't know the PRP was still offered at the time of purchasing as i would'ev gotten that instead. and yes, i am hungry for my 2gen since the jailbreak is around the corner, eliminating all reasons to hold onto my 1gen!