here is my chat with an apple expert You are chatting with Melissa B, an Apple Expert Hi, my name is Melissa B. Welcome to Apple! Good evening. Would you like help with your shopping? when will i be able to purchase the ipod 2.0 software update The update is in iTunes, however we are experiencing very heavy volume. We thank you for your patience and encourage you to try again later today. We apologize for any inconvenience! ok thanks!