I have come across a countless threads where restoring is seen as a solution for everything. Restoring should be used as a last-resort to fall back on. Before telling anyone to restore, please read spoonforknife's Restoring and You (linked to later in this post) to realise all the implications of a restore. If in doubt of the solution, let others which know deal with it. (or at least not prescribe a restore) Please be aware the restoring in most peoples cases can be a very inconvenient solution for something that in most cases can be fixed with a bit of know how. Alternatives To Prescribing Restoring: A quick look at the iPod Touch Tech Help section can do wonders, there are many articles that can guide you to making the right decision with a product that is functioning incorrectly. Here are a few resources with info/solutions you can link to (or quote) when you help someone: Common Answers to Common Problems [spoonforknife] Restoring and You [spoonforknife] How to fix you iPod Touch [Winterboard] List of Guides/FAQs [Kiks52] Search [Obviously not just link to search, but results you have found] A quick look around the forums can work wonders, this is a large community, if someone encountered a problem, the likelihood is that someone else has. Looking at a sub-forum that is related to the problem is the best place to look when finding a solution for someone/yourself. If you have come across a solution, by all means link to that page.