Well, my battery on my iPod touch (1st Generation) had been really bad, so I tried to get it replaced. I took it to them, and they plugged it into a computer and a whole bunch of information came up about it (Including my restore that morning-- oops!). Anyway, the Apple rep decided that because I had my autolock set to "Never," my iPod's screen was always on. Forgive me if I misunderstood, but I though that that just did not lock the screen if you hadn't touched the screen in a while. So, they didn't replace it. Now, my autolock is on one minute and the battery life is just as bad. I'm hoping to get it replaced (again). So here are some tips for if you want to get your iPod replaced: 1) If you are jailbroken, restore at least a week before you plan to get it replaced. 2) Leave all the settings on default or lower-- not even a little higher, or they won't replace your iPod. 3) Make sure to get a full charge the morning before bringing it in: the computer shows time since last full charge. Usually, a wall charger or dock does not charge your iPod up to 100%, even though your iPod says it's charged. 4) Be truthful. Apple won't replace your iPod if the battery isn't bad. If it is, hopefully you'll walk away with a new iPod with an unscratched back!