This is what I have found...after entering the IP address and SN and Password click the more options drop menu at the bottom of the connection box (where you're currently typing the password) and in the section marked path put a backslash....---> / <---- thats it. If that doesn't work you might be up sh*ts creek. I can not help you anymore then that, I'm some what of a noob and just happened come across this solution after 3 days of toiling internet searching. Good luck and good night!!