Hi - This is my first posting. I'm pretty good with PC related stuff, but know little about the Touch. I just bought my daughter an 32gb because she had filled her 8gig and wanted to keep pretty much everything on it. When she went to sync it to Itunes, it would transfer a few songs, then stop and display the message: The exception unknown software exception (0XC0000409) occurred in the application at location 0X1004BE7E. The problem occurred regardless of which USB port I used and the version of iTunes is the most recent. I took the pertinent directories and made them into a compressed file. I put it on a different computer and installed iTunes on it, then moved the files into the appropriate directory. I also externally attached the laptop's HD to the other computer and transferred the files in the appropriate directory. I forget which one I ended up going with, but it was mostly successful. But this is not the computer she or I want her on when she is listening to music, syncing, etc. By the way the computer we are having trouble on is running XP Pro, SP3. I would greatly appreciate help with this. She was so excited to get the new Touch, but this quickly turned to frustration... thanks!