Scammed by Wal-Mart

Discussion in 'Console & PC Gaming' started by Al Roker, Aug 9, 2010.

  1. Al Roker

    Al Roker New Member

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    Yesterday I went to Wal-Mart and bought a Nintendo DSL (around $155 with tax). When I got home, I decided to open it up and check it out. However, the sticker on the outside of the box (the one that usually prevents it from being opened) had already been cut, and the rest of the enclosed hardware had already been removed from its plastic wrapping. Despite raising suspicions, I plugged the DSL into the wall via the provided AC adapter, and left it there over night.

    Today, I woke up and realized that the console was not even functioning (so charging it was utterly pointless). I flipped open the DSL and noticed that the upper screen was covered in what appeared to be air bubbles (presumably from a screen protector). However, I soon discovered that there was in fact no screen protector at all, but rather water inside of the system. This console had clearly been water damaged.

    So recently I had packed the DSL back in its box and went to Wal-Mart to return it. I handed the box over to an employee and waited as she checked the contents of the box. That is when she flat out refused my request, as the serial number on the box did not match the serial number on the console. She then went on to tell me that this console had been purchased back in November of 2009 at Zellers!

    It's quite obvious that someone had pulled the old switcheroo on Wal-Mart (and/or me). It's likely that someone had returned their broken DSL to Wal-Mart, disguising it in a box that it did not belong to. Although, another possibility is that a store employee is responsible for this bullsh*t, and douched me over by giving me what appeared to be a brand new DSL.

    So now I find myself cheated out of $155, and insulted that someone could accuse me of theft.

    I would appreciate any advice / help. Thanks.
  2. Lagunatic

    Lagunatic Active Member

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    Go back and argue your point. If you just handle the situation calmly, you are more likely to get a result.
  3. Oliver Barker

    Oliver Barker New Member

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    Yer, provide a receipt and take it back. They should just replace it. If they don't print if a press card and put it in your wallet so when you open it its just visible to the person. Worked for me several times. They just won't want to risk it!
  4. SwiftSkii

    SwiftSkii Active Member

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    If i were you, i'd do the same thing. Go to a Zellers and put the box on the shelf and leave.

    Lol, like a chain letter, execpt you get madder when you recive it.
  5. chrotek

    chrotek Member

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    lol that would be hilarious. the chain dsi.

    but seriously , go back and argue your point. if the shop assistant wont help , ask for their manager. refuse to leave until its sorted out

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  6. Tkf1

    Tkf1 Community Development Staff Member

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    Go back at demand to speak to the manger.
  7. Al Roker

    Al Roker New Member

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    I spoke to the manager and he explained that they can't refund or exchange an item that wasn't purchased there, and also because the serial numbers did not match. So they assumed I bought the DSL with the intentions of scamming THEM by packing up my old DSL and getting that one returned for a brand new one. (This is the first Nintendo/Gameboy product I have ever purchased, so that's obviously not the case).

    Also, I argued with them for a good 20-30 minutes but they were rather thick headed.

    Me: Okay, so let me get this straight. I pay you $155 for what I believed to be a new DSL, but instead recieve a used, water damaged one, and then get accused of theft?

    Employee: Many people have pulled this stunt on us before. We're not falling for it again.

    Manager: Mhm, mhm. Yup.

    Me: Exactly! If this stunt has been pulled on you before, would that not explain how I got this bullsh*t in a box?
  8. iWishfull

    iWishfull New Member

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    Go back and prove you bought it by telling them to look at the securita camera. Provide a recipt and don't give up. If they escort you out, get the cops involved? $155 is a lot of money, so I would HIGHLY recommend getting your money back any way possible!
  9. daitem11

    daitem11 Banned

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    dude im sorry that sounds like such bullsh*t. first of all i bet uve learned to always check the box before you exit the store the make sure its sealed but for this situation id say handle it calmly and convince them you are too mature to pull this kind of thing and you wouldnt even waste your time doing that just act mature dont go crazy cuz then they have a reason
  10. Numbah81

    Numbah81 Banned

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    If what iWishfull didn't work next choice is the cops. Thats bull sorry

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