I returned it for first reason because the volume controls where really messed and headphones were not always recognized by ipod. Basically I could restart the iPod and it got fixed temporarily so I could have lived. Me being a paranoid and stupid person I decided to return it for a new one. The new one turns out to be a used one. I am very disappointed and I guess this is karma's way of getting back at me. Anyways its used because it has small scratches everywhere, the screen was dirty and when I breathed at it, I saw a like a smear of dirty cleaning cloth (you know?). Anyways would you go for another return or just live with it?