Replacing at Apple Store.

Discussion in 'iPhone' started by Killionaire, Aug 18, 2010.

  1. Killionaire

    Killionaire Member

    Joined:
    Jun 10, 2010
    Messages:
    126
    Likes Received:
    1
    Device:
    iPhone 4 (Black)
    I have some questions:

    • I have a gap between the glass backing and the antenna in multiple areas.
    • Also, I have a small speck of dust/dirt lodged under the screen.
    • Are those two issues grounds for a replacement?
    • Will the employees automatically clear my old phone of data, or do I have to do it first?
    • Do they replace it with a new one first, or a refurb? What's the higher priority?
    • Do you need proof of purchase? I purchased mine through AT&T.
    • Do I need to bring in the box and accessories?
  2. mangels09

    mangels09 Active Member

    Joined:
    Nov 15, 2009
    Messages:
    1,226
    Likes Received:
    1
    Device:
    iPhone 4 (Black)
    Bring everything that you got with the phone.
    I think they would replace it - its worth a shot.
    Make a backup of your data in itunes.
    It may be a refurb or a new one. Refurbs are good as new though. (i own a refurb)
    Shouldn't need a proof of purchase, but take it anyway if you can.
  3. Killionaire

    Killionaire Member

    Joined:
    Jun 10, 2010
    Messages:
    126
    Likes Received:
    1
    Device:
    iPhone 4 (Black)
    I need to bring in the box, too? Some people have told me I can just bring in the phone.
  4. cullenmq

    cullenmq New Member

    Joined:
    Aug 17, 2010
    Messages:
    16
    Likes Received:
    0
    can't hurt to if you have the box. However i think they should be able to tell you own it by looking at the serial number right?
  5. Killionaire

    Killionaire Member

    Joined:
    Jun 10, 2010
    Messages:
    126
    Likes Received:
    1
    Device:
    iPhone 4 (Black)
    True. I'll bring in the empty box and the phone. The phone is registered in my Aunt's name, since she bought it. Would that be any problem?
  6. omokas

    omokas Member

    Joined:
    Feb 5, 2009
    Messages:
    712
    Likes Received:
    5
    Device:
    iPhone 4 (White)
    It would be better if she comes with you because they will need her ID Card (?)

    Please Register or Log in to view images

  7. iphonee

    iphonee Member

    Joined:
    May 8, 2010
    Messages:
    905
    Likes Received:
    4
    Device:
    iPhone 5 (Black)
    dude trhey wont replce it with a refub becuase there are no rerub units?
    iphone 4 just came out how can there be refubrished ones? lOL thats what apple told me coz I might need might to be replaced.
  8. Killionaire

    Killionaire Member

    Joined:
    Jun 10, 2010
    Messages:
    126
    Likes Received:
    1
    Device:
    iPhone 4 (Black)
    Damn. I'm getting different instructions from people. I'm going to bring my iPhone, and the box it came in, because both have the same Serial number on them. What else would I need?
  9. mangels09

    mangels09 Active Member

    Joined:
    Nov 15, 2009
    Messages:
    1,226
    Likes Received:
    1
    Device:
    iPhone 4 (Black)
    make a genius bar appointment online and it will tell u what u need to bring.
  10. omokas

    omokas Member

    Joined:
    Feb 5, 2009
    Messages:
    712
    Likes Received:
    5
    Device:
    iPhone 4 (White)
    Its not completely different, some say only the phone, some others say to bring also the box and receipt just to be SURE you don't go to the Apple Store and they don't replace it.

    If your Aunt is available (and doesn't have something to do at a specific time), take her and go with the box, the iPhone and the receipt, to the Apple Store

    Please Register or Log in to view images

Share This Page