Question about genius bar and ipod touch 4 replacement!

Discussion in 'iPod touch' started by oadam11, Sep 19, 2010.

  1. oadam11

    oadam11 New Member

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    I am going to go to the apple store to exchange my ipod touch 4 because I have the light leak. I will need to go to the genius bar. I am a minor and I plan to go alone. Will I have any problems getting an exchangemnt?
  2. iJailbreakk

    iJailbreakk Member

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    as long as u have proof of purchase youll be fine
  3. iTouchEC

    iTouchEC Banned

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    You'll be fine. Like iJailbreakk said, just make sure you bring the receipt.
  4. matt912836

    matt912836 Member

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    You don't need a receipt, all you need is the iPod still in warranty. If they see the problem is eligible for replacement, they type in the serial into the computer, collect some information from you, and give you your replacement. If you have the receipt, it wouldn't hurt to bring it, but it's not necessary.
  5. iTouchEC

    iTouchEC Banned

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    matt, wow didn't know that. But now that I think about it, it makes sense that typing in the serial will let them know it's still under warranty. It just feels safer to have your receipt, haha.
  6. matt912836

    matt912836 Member

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    You might need a receipt for a full product exchange, as in getting it in a new box and everything, but as far as a warranty exchange and switching your iPod with another one, you only need the iPod itself.
  7. oadam11

    oadam11 New Member

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    Do they give you just a new ipod touch, or everything thats included in the box?

    I plan to bring everything that came with my ipod
  8. GazaIan

    GazaIan Well-Known Member

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    Usually they will just give you a new one rather then a whole new box. at least that's what I've heard.
  9. matt912836

    matt912836 Member

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    If it's a warranty replacement, it's only the iPod, which is what you'll most likely get.
  10. tinyman392

    tinyman392 Super Moderator Staff Member

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    Do not bring everything with you. Just the iPod that's giving you problems. You'll only give you back an iPod if you have problems. Also make a reservation before you leave, lots of people have iPod problems and want them fixed.

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