[Q&A] Will Apple replace my 1G with a 2G?

Discussion in 'iPod touch' started by Joe Rossignol, Oct 4, 2008.

  1. Joe Rossignol

    Joe Rossignol Community Manager Staff Member

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    Q: If there is a problem with my 1st-gen iPod touch, and I send it back to Apple under warranty, will they replace it with a 2nd-gen iPod touch?

    A: Depending on who you're speaking with and where you go, you might be lucky enough to land yourself a new, shiny 2nd-gen (2G) iPod touch. But, if you're like the rest of us, you'll be sent a slightly less shiny refurbished 1st-gen (1G) iPod touch. Until Apple runs out of 1G refurbished iPod touch stock, it only makes sense to continue sending out these devices as replacements. The point is, asking this question on iPodTouchFans is only going to get you a mixed answer, because we simply don't know. So, in the meantime, try calling your local Apple Store or visiting in-store, and see what they have to say. You might just find yourself speaking with a happy-go-lucky manager that happily hands you over a shiny 2G iPod touch, or you may encounter yourself talking with an Ebenezer Scrooge (if you know what I'm talking about).
  2. royalblue

    royalblue Banned

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    o cool thnx!
    Q:
    so if i flat out asked them if they would replace it with a second gen, would they be suspicious at all?
  3. Joe Rossignol

    Joe Rossignol Community Manager Staff Member

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    It doesn't hurt to ask, they can't get mad at you.
  4. PaulK0512

    PaulK0512 Banned

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    yeah i agree

    if they yell at you or something, ask where the manager is.
  5. hakk79

    hakk79 Well-Known Member

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    I did this and they told me they "Replace a part for a part"

    So 1G for 1G
  6. jpga13

    jpga13 Banned

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    People who are doing this are no better than shoplifters! Your little scams get added right back into the price of the item so we all have to pay for it.
  7. Reaper2794

    Reaper2794 Banned

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    oh noes ay gots to phey four mah elektrohnikz
  8. Danls92

    Danls92 Super Moderator Emeritus Staff Member

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    But then you get into the circular issue of whether (since it is built into the price already), it's justified. I'm not looking to argue, I share your opinion, but I've always thought it was an interesting thought

    Please Register or Log in to view images

  9. Joe Rossignol

    Joe Rossignol Community Manager Staff Member

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    Good point. This is one of those topics that can go very in-depth..
  10. Baker5

    Baker5 Well-Known Member

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    well i asked them this on saturday because they are replacing mine because of a messed up headphone jack
    they said that they will get me a new one by mon or tues because they had none in stock and dont get any shipments on sunday
    so then will i get a new 1g or a new 2g because they said new and now im all confused

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