First of all, I've bought the 3rd gen 32gb itouch about a month and a half ago. My itouch/itunes were working great on my old laptop, which died. So, I was able to plug in my itouch after installing itunes on my new laptop and it synced. However, when I plug my itouch in now, the "setup your iPod" screen pops up on itunes. It says "An iPod has previously been synced with this computer" and gives me the option to "Set up as a new iPod" or "Restore from the backup of: Chelsea's iPod." When I restore from the backup of my iPod, I get an error message that says "Itunes can not restore the iPod "Chelsea's iPod" because the backup session failed." So, I can't get my itunes to recognize my ipod. It won't sync. I originally had a problem with all of my apps, they wouldn't work... now they working, but all of my music has been deleted. I'm not really technologically savvy... anyone have any ideas on what I can do to fix this? Any help will be greatly appreciated!! Thanks, Chelsea **I reset my ipod to factory defaults so I no longer have anything on it. I also tried uninstalling and reinstalling itunes... but I am still getting the same error message when I plug in my itouch. It's still saying "Itunes can not restore the iPOd because the backup session failed." I also tried the option to "set up a new ipod" but Itunes freezes every time I've tried that. Ugggggghhhhh I just want it to work!