Here's the story. My dad had an upgrade waiting for him at the Orange shop for months, so I told him to give it a go, and just upgrade. So I tried to persuade him to get and iPhone, but he decided to not take my advice and get an E71. Still a decent phone now. So he gets it. He knows nothing about phones apart from how to text and call people. So I offer to set everything up, and get all the music that was on his iPod, on to his new Phone. BIG PROBLEM! The PC Suite that Nokia provides is less than useless, honestly, it took me 2 and a half hours just to get this thing running properly. The maps don't download, nothing works at all. After pondering whether going round to Nokia and slapping the software devs with a wet trout or just staying at home, I finally got the music on, after deciding to use an MP3 converter to convert his iTunes music to MP3. Then I put it into the USB mode. Now, another problem arises here, when trying to access the internet, it keeps coming up with an error that there is not enough memory (there is 0.6GB left on the memory card) so I assume that this was the RAM. Well now wait a second, why can't the phone just free some up instead of giving me this error. For demonstrative purposes, I decided to re-download all the music, and put it on to my iPhone, it took less than 40 minutes, whereas the E71 took a good 5 hours. IMO, nobody should buy this phone, the keypad is pretty small, and setting up Email accounts isn't blindingly obvious. But the choice of ringtones is pretty good, and I like the "Heartbeat" around the big button in the middle. So yeah, just a warning, get an iPhone 3GS.