Hi guys - Please here me out, I know there are several issues like mine. If I press the volume rocker, nothing happens. If I plug in the headphones and turn on some music, there is no volume slider. There is no audio/sound emitted from the ipod via external speaker OR headphones. It is a 2g came with 3.0 software, upgraded to 3.1.2. Brand new today. Not jailbroken. Tried restoring it, restarting it, resetting it, etc. Any insight? would be happy to answer more questions.