new user help

Discussion in 'iPod touch' started by gerryburne, Apr 18, 2008.

  1. gerryburne

    gerryburne New Member

    Apr 18, 2008
    Likes Received:
    My first MP3 machine, and I am most impressed except for the difficulty in getting any help from Apple. It does everything it says on the tin, EXCEPT I cannot get it to put a picture (Video or Still) when I connect it to my TV. I believe there are two possible causes for the problem:

    1) There is a faulty or wrong connection to the AV jack plug in the AV ipod cable I purchased, or

    2) My ipod has a fault.

    The left and right Audio channels work fine. I have checked continuity on the A/V cable and all is ok (assuming I am correct that the common ground is the contact between the two audio channel and the video channel which is closest to the plug body). And yes, I have turned the Video output ON and set it to the appropriate PAL setting.

    I have been unable to discover any way to email Apple to query my problem, and have fingers crossed that some wise and helpful person will read my 'new thread' and give me a pointer - possibly by email to


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