Well, I paid for the 3.1 upgrade but everytime I try to upgrade it freezes me on the iTunes logo and USB screen. I can't do anything once this happens. I have had to go to the Apple store three times now to have them get me "unfrozen" and what a pain in the butt that is. Some of the apps I have paid for are now not syncing since it is not compatible with 2.2.1. Does anyone know a step by step process that I can do to get this upgrade? I tried to have Apple upgrade me at the store but they said it needed to be done from my computer which is a desktop if that makes a difference.