My Trip to the Apple Store!!!

Discussion in 'iPod touch' started by Zigg47, Aug 18, 2008.

  1. Zigg47

    Zigg47 Member

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    Lately ive been researching ways to get your ipod touch replaced easily(My ipod touch is kind of scratched up and dented on the edges so i wanted a new one) and they all seemed like fool-proof plans so I thought I would try one out. My mom and sister were going to this mall called the macarthur center which contains the closest apple store in location to me. They told me they were going to be there for about 4 to 5 hours which I was ok with because I figured i would get a new ipod touch and everything would be good. So i ask my friend(Pieman2 who is a member on this forum but just isnt active at all) to come with me on my journey because i didnt think i would be able to do it by myself.

    We are in the car on the way to this mall and i started getting excited because i was going to get a brand new ipod touch! We get there and i get some money from my mom and we run up to the apple store. As Im walking up the stairs though i started getting even more and more nervous with each step. So I approach the apple store looking frustrated(trying to be convincing) and walk up to the main counter. A woman says "Hi, welcome to the apple store! What can i help you with today? I then proceed to say " Hi I bought this ipod touch in November and ever since then the screen flashes if I leave it on for too long and when i watch videos on it then are all messed up looking so I was wondering if I could get it replaced?" The woman then says "Im sorry but in order to get it replaced you will have to make an appointment to get it shipped into customer service where they will do a system restore." After she says this im thinking in my head about what could have caused this lady to come to the conclusion that I dont know what a simple restore is. So I then walk out of the store with Pieman2 and remember that my mom and my sister are going to be here for the next 4 to 5 hours and this trip to the apple store took less than 15 minutes. So in the end Pieman2 and I sit around for 4 to 5 hours in the mall doing nothing and my whole day is ruined!
  2. markomite

    markomite New Member

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    why didnt you tell the lady, "I already restored it, 3 times, but it doesn't help"?
  3. MrBrightside

    MrBrightside Active Member

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    Maybe they are catching on...
  4. Zigg47

    Zigg47 Member

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    i was going to but i simply forgot because i was just shut down too fast too remember!

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  5. dustin0

    dustin0 New Member

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    First off if your going to scam Apple out of an iPod you have be more confident. Also what I did was called Apple up told them my sleep/wake button was loose and doesnt always work as it should and then sent in a new one. I called tho I dont have any Apple Stores in my state.
  6. Zigg47

    Zigg47 Member

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    Ive never heard of someone calling them and getting a new one maybe I should try that!
  7. dustin0

    dustin0 New Member

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    Well since the nearest Apple Store is 11 hours away thats call I can do, just call tech support and be calm and see if you can talk to a product specialist they can help you a lot (new ipod, waive shipping fee,etc) I didnt ask for a new iPod I just told them it wasn't working and they setup a product replacement. Took 5 days to get my iPod.
  8. Parker618

    Parker618 Member

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    i have a faulty battery im wondering if i can get it replaced on the spot

    i got it for christmas so i should have 4-5 month of warentee
  9. iamnotyou

    iamnotyou New Member

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    If you're not responsible enough to take care of an iPod touch, Apple shouldn't replace it. The fact that you tried to lie to get the company to replace it is downright reprehensible.
  10. badcereal685

    badcereal685 Member

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    I got mine replaced at the apple store and it was so easy. My home button stopped working and I took it to them and they gave me a new one. It was so easy.

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