My cousin dropped her brand new iPhone.

Discussion in 'iPhone' started by Chuck67322, May 14, 2009.

  1. Chuck67322

    Chuck67322 Member

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    She was walking on the street with her mom, and dropped it. She picked it up, and there was nothing wrong with it but one teensy problem.
    The screen was entirely white and she couldn't see anything on it.
    She did a hard reset and restored, still nothing.
    A few things I would like to ask (if there isn't an answer for one question, move on to the next one):
    Is there a way to fix it?
    If there is no way to fix it, would the Apple people take it with no questions asked?
    If they would ask what happened, what should she say? Can she say the truth or make up a lie?
    Will they pull out a new one? Or will they repair it right there?

    If you can add what else they might do, mention it.
    Thanks, cause she's panicking so much.
  2. Modified

    Modified Member

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    I don't know how to fix it because I don't know the exact problem.

    Well since it is BRAND NEW, I'm sure it still has warranty. If it was never jailbroken, I think they'll repair it.

    Read Apple's Warranty Rules or something to make sure that they replace broken iPhones.
  3. Chuck67322

    Chuck67322 Member

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    The problem is this:
    The screen is white and she can't see anything.
    And apparently, she lost the warranty (she's even worse than me at loosing things

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  4. Dattu

    Dattu New Member

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    And he's saying that it's impossible to determine the internal cause of the problem and therefore prescribe a remedy based solely on a description, especially considering that the problem is pretty much guaranteed to be a hardware failure.
  5. Nburnes

    Nburnes Well-Known Member

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    How did she lose the warranty if its a brand new iPhone and they all get 1 year warranties......
  6. Chuck67322

    Chuck67322 Member

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    She's thinking it's the wires inside. They probably got disconnected or something. Just to mention, it's a 3G.

    She lost the paper that states the rules and such.
  7. Nburnes

    Nburnes Well-Known Member

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    All she has to do is call Apple Support or send them an email.......
  8. Modified

    Modified Member

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    True, true.

    There is an Apple website just incase you didn't know. Lol
  9. Chuck67322

    Chuck67322 Member

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    Yes, and exactly were is that page with the warranty information?
    I'm gonna email them for it.
    EDIT: There's no email for apple support...
    You have to call them I guess.
  10. twigster9

    twigster9 New Member

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    Are there any scratches or "nicks" on it? Try returning it at the Apple store. For your warranty all you need is your AT&t bill and iPhone 3G receipt. Just tell them that it just broke. Now im just telling you that you can do this. Im not telling you that you should but you can and any problems you get because of this is on you. And Apple keeps tabs and iPhone sales and warranties (Link). Oh and i would advise returning the iPhone 3G and getting the upcoming iPhone.

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