She was walking on the street with her mom, and dropped it. She picked it up, and there was nothing wrong with it but one teensy problem. The screen was entirely white and she couldn't see anything on it. She did a hard reset and restored, still nothing. A few things I would like to ask (if there isn't an answer for one question, move on to the next one): Is there a way to fix it? If there is no way to fix it, would the Apple people take it with no questions asked? If they would ask what happened, what should she say? Can she say the truth or make up a lie? Will they pull out a new one? Or will they repair it right there? If you can add what else they might do, mention it. Thanks, cause she's panicking so much.