iTunes isn't letting me buy games (Please help)

Discussion in 'iTunes' started by tdbaker, Oct 31, 2009.

  1. tdbaker

    tdbaker New Member

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    iTunes isn't letting me buy games (Canadians can't buy apps)

    The box on the top corner even says that I have $13.01 left on my gift card, but whenever I try to make a purchase, it asks me for credit card or debit whereas I want to play with the gift card that still has 13 bucks.

    Someone please help.

    Thanks.

    EDIT:

    I was just able to buy game 7 Stanley Cup Finals (Penguins vs Wings) on iTunes...and it deducted money from my account.

    When I went to buy an app, it didn't let me buy it. Does anyone know why? Could it be settings...or any other reason?
  2. tktab911

    tktab911 New Member

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    Hello tdbaker,

    It wouldn't show 13.01 on your "gift card" it would show 13.01 on your "*balance*". There a difference-- or on the newer version of iTunes it shows "Your account has $72.32" (itd be "Your account has $13.01" on your screen). If you used a giftcard, its worthless now, just as a blank debit or expired visa xD.

    1. Try logging out-in of your iTunes account

    If that doesn't work and still bothers you about it, please tell me what exactly its asking (maybe a screenshot?). Such as a;
    • Debit
    • Credit Card
    option? Where you would click/check one for your choice.

    2. Re-install iTunes

    if THAT doesn't do it... then you may have a bigger problem...

    3. Change the email your account is registered
    4. Remove (and add again if you wish) a credit/debit card from your account if you can.
    5. Make sure your account is updated (if you use an ipod touch/iphone and made a purchase, your itunes account info may not have been updated). this can be fixed by simply closing-opening-visiting the iTunes Store section again.

    If none of the options i posted--worked, please PM me (or post again here) and i'll do my best to help again.
  3. tdbaker

    tdbaker New Member

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    Thanks a lot for replying back.

    Yes, on the top left corner when I sign on, it says, "Your Account has $13.01".

    I tried signing in and out.....and it still didn't work.

    When I try to buy an app, it goes to the payment page and asks me for debit/credit information when I want to pay it with the $13.01 left.

    Here's some screenshots:

    Please Register or Log in to view images






    This is when I clicked on the app to buy the game, and I entered my password for my account....this is where it takes me:

    Please Register or Log in to view images


    NOTE: All of my personal info. is there so not a problem about cpaturing my information....I didn't want my personal info. to be up on an open board.


    I don't want to use debit or credit...and no where does it say I can use $13.01 there so what do I do?

    Thanks for your help, and looking forward to your reply.
  4. richardcav

    richardcav Member

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    Is the gift card specifically for iTunes? If so, have you tried the "redeem" link below the shown balance?
  5. tdbaker

    tdbaker New Member

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    ^^

    Yes, I have tried that, and it still doesn't work.

    Now, I'm I'm trying to contact Apple and see the problem.
  6. tdbaker

    tdbaker New Member

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    I was just able to buy game 7 Stanley Cup Finals (Penguins vs Wings) on iTunes...and it deducted money from my account.

    When I went to buy an app, it didn't let me buy it. Does anyone know why? Could it be settings...or any other reason?

    So it's letting me buy Sports game (Game 7 of Stanley Cup Finals), but not apps such as a Tennis or a chess game.
  7. tdbaker

    tdbaker New Member

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    Apparently, in Canada, you can't use Gift Card to buy apps. Now....I guess I'm spending it on music, but the main purpose of the Gift Card was for games and apps.

    What a stupid rule!

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