This is the email I sent to Apple on Sunday night, they wrote back long enough to say it was being forwarded to the tech department, and I haven't heard anything since: Hello, I'm writing about a problem with my sister's iPod. She was on her iPod touch *8GB* tonight, and her iPod suddenly brought up this alarming screen. Attached is a picture of what that screen image looked like. It will not let her do anything whatsoever on her iPod. It appeared it needed and was asking to be plugged into the computer by the image it showed. We plugged it into the computer and as soon as iTunes pulled up on the computer it gave a message reading: "iTunes has detected an iPod in recovery mode. You must restore this iPod before it can be used with iTunes." We tried to restore it, and it would not let us restore it. Everytime we tell it to restore, it goes through the motions as if it is going to try to restore, then blinks a white screen that goes back to black with the Apple logo on the iPod, while at the same time the computer iTunes displays this messsage: "The iPod "iPod" could not be restored. An unknown error has occured (1611)." It gave me the option of clicking Ok or More Information. I clicked more information which lead me to this page on your website: http://support.apple.com/kb/TS1275 It also gave me an "unknown error (9)" when I tried to plug it back in and restore it after restarting the computer. I have done all I know to do to try to fix this issue. It is 1 am, and I've been trying to fix this problem for over 2 hrs. It doesn't seem fixable from everything I've done. The computer has been restarted, the iTunes is the most recent version out (matter of fact I downloaded it while trying to figure the problem out, I think it's the 10.1 version), and the software on the iPod is current and up to date. I have tried it on a different computer and it says the same thing. I have tried my best to get it worked out, and I don't konw what else to do. I'm writing to ask some questions and get some help. First off why did the iPod suddenly do this? Are there any precautions to take to prevent if from happening again? And finally and most importantly right now, how can I restore and fix it? My sister is lost without her iPod! Thanks so much for any help you can give me on this matter! Have a great day! Sharon Does anyone know what to do???