I've had my touch for about four months now and use it daily. I've recently started having numerous problems which I've been unable to fix. I'm not tech-savvy but I am trying to keep from having to completely erase all data and apps and start over from scratch. Here are my problems: 1. There are times when I try to listen to music, or general sound on an app that I've downloaded, and no sound comes out. There is a little bubble that appears that says "headphones mode" or something very similar yet I am not using headphones. I cannot figure out how to get it off headphone mode. I should note that this does not happen all of the time and I have tried deleting and reloading the music and apps with which I've had a problem. Unfortunately, there is no rhyme or reason as to how or when this problem occurs so I cannot pinpoint what is causing it. 2. I have tried to reset all settings - has not helped 3. I tried to restart as well ... but it seems to get stuck in the perpetual restart mode where it will continue to restart even after I turn it off until I power down all-together. Any suggestions would be much appreciated!!