ipod touch cannot be used

Discussion in 'iPod touch' started by leomur_jr, Jan 13, 2008.

  1. leomur_jr

    leomur_jr New Member

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    I just got a new ITOUCH and when i try to sync with my laptop (WINDOWS VISTA) this error message comes up "This iPod cannot be used because the required software is not installed. Run the iTunes installer to remove iTunes, then install iTunes again." I have uninstalled and installed itunes about 10 times now. And still can't sync. It is recognized in my computer as a portable device but itunes does can not connect to it. It works on my desktop with Windows XP. Please help me out. THANKS.
  2. Thrash_648

    Thrash_648 New Member

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    try restoring it. hold home and sleep buttons for five seconds together. if that dosn't work, just take it back and get a new one.
  3. makaveldon04i

    makaveldon04i New Member

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    yeah...make sure you have itunes 7.4 or 7.5(idk the current version),it can be DLd on the apple site..if that wont work..then do it on a pc that has xp
  4. sharkie545

    sharkie545 New Member

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    yes tht is prob the problem tht he does not have the current version of itunes

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