If iTunes Shows Multiple App Updates

Discussion in 'iTunes' started by Wizzingwizzer, Aug 13, 2008.

  1. Wizzingwizzer

    Wizzingwizzer New Member

    Joined:
    May 12, 2008
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    Device:
    iPhone 3G (Black)
    Hi,

    I Got a reply to my email to Apple about the Multiple App Updates that some of us have.

    The Email Follows:

    Dear {Name},

    I sincerely apologize for my delayed reply. I meant to contact you sooner, but I've been out of the office due to illness.

    I have contacted our engineers, and they would like for you to try the following.

    1. Locate the Mobile Applications folder

    2. To locate the folder follow this path:

    For Windows XP:

    C:\Documents and Settings\[user name]\Application Data\Apple Computer\iTunes\Mobile Applications\

    For Windows Vista:

    Windows Vista:
C:\Users\[user name]\AppData\Roaming\\Apple Computer\iTunes\Mobile Applications\

    3. Check to see if any of the applications have duplicate versions

    4. If yes, exit iTunes

    5. Relaunch iTunes

    6. Check to see if the applications have multiple versions. If yes, delete all of them, except for the file names that end in .ipa (Example, Cube Runner.ipa)

    7. Once these are deleted, locate any application files that are followed by a number. Example: Cube Runner 5.ipa. Please delete any of the files that are followed by numbers.

    8. Once the files are deleted, check the Upgrade page in iTunes.

    Please respond with the results. I look forward to your reply.

    Sincerely,

    Michelle
    iTunes Store Customer Support Specialist

    Please Note: I work Sun-Thurs 10:30AM-7:30PM Central Time

    Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.

    --

    Hope this helps someone, as it stopped the Mult App Updates For Me

    If people are still confused look at the Attachment about what I mean

    Thanks Wizzingwizzer

    Attached Files:

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