1. Download the latest version of ziphone. 2. Run the application. 3. When a box appears, in the top left hand side it should say Ziphone GUI vx.x. 4. make sure ipod is connect to computer then in the bottom right hand corner click "Click to show advanced features" 5. after clicking that you will see alot of options but the option you want is "change phone mode". 6. click "Normal Mode" hope this helps.