Im trying to fix an iPod for a friend, what happens is it turns on and displays a red x and tells me to go to the apple support page. They say force it into disk mode and restore from iTunes. But that doesnt work (believe me i have tried for long enough). But hear is where it gets a little worrying, when i went in to diagnostics mode, the iPod wasnt able to connect to the hard drive. You think i have to tell him its f**ked?