Did you get a brand new iPod or a refurb/fixed iPod Touch 4g? I went in to get an exchange but I think he said they ran out of replacements or 32GB models. He went ahead and suggested I get an exchange through Amazon or Apple. I asked him if the replacement was a new or refurb, and he said most likely new since the iPod Touch 4G is relatively new. I went ahead and did it through Apple but the more I thought about it, I'm a bit worried that I might not get a new iPod Touch.