Cannot install Apple Mobile Device Support

Discussion in 'iTunes' started by forceflow2, Nov 9, 2008.

  1. forceflow2

    forceflow2 New Member

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    I recently (like yesterday) installed 64-bit Vista Enterprise on my desktop and for some reason cannot get my iPod Touch to get detected by iTunes. I downloaded iTunes 8.0.1, 64-bit version (iTunes80164Setup.exe) and installed it, but during the installation it states that it is rolling back copying files. It does complete the installation, but at the end there is no Apple Mobile Device Support installed, this causes iTunes to state that the required software is not installed when I plug in my Touch. I have completely removed the components it did install and tried again, but the same thing occurs. Extracting the contents of the iTunes setup and running the AMDS installer still does the same thing. If anyone has any thoughts or ideas, they would be greatly appreciated as I really need to sync my Touch.
  2. dashwood03

    dashwood03 New Member

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    have you tried the original version of itunes installer? (not64)
  3. forceflow2

    forceflow2 New Member

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    Same thing occurs with the 32-bit version. Only difference is the 32-bit complains that I should install the 64-bit version. Thanks for your suggestion.
  4. lakers123

    lakers123 New Member

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    Device:
    iPod touch
    did you try after you installed it stopping the service or starting the service apple mobile device maybe its installed but not on (you can find that somewhere in the control panel btw)
  5. forceflow2

    forceflow2 New Member

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    The Apple Mobile Device Support isn't shown in the services list so I can't start or stop it

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  6. lakers123

    lakers123 New Member

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    Device:
    iPod touch
    weird it shows up on my list and even apple.com says its listed there

    edit: and heres a screenshot of it

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  7. forceflow2

    forceflow2 New Member

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    That's probably because it actually completely installs on your system. Like I said, mine says it's "rolling back actions" and it encountered a problem before it could be configured so it removes everything it installed after it attempts to install it.
    ------------------double post merged------------------

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    Some pictures of the example of what's happening.
  8. dashwood03

    dashwood03 New Member

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    wait, that isn't the installer of itunes.

    apple mobile device support is together along with the itunes installer.

    i mean it's in the package.

    have you downloaded the itunes?
  9. forceflow2

    forceflow2 New Member

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    Yes, as I said, after I tried using the iTunes installer and noticed it rolling back, I extracted AMDS from the installer and attempted to use that solely. I can get you a picture of it rolling back in the iTunes installer, but that's not going to help much.
  10. dashwood03

    dashwood03 New Member

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    i'm sorry if i was mistaken...

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