1. Put your iphone in the dock, with the USB cable disconnected from your computer. 2. Make sure the phone is off (The only way I got the phone to turn off is to hold the power button + the home button for like 15 seconds) 3. Once you know the phone is off, press and hold the HOME button then plug in the USB cable to your computer, keep holding the HOME button the whole time. 4. Next it should put a Yellow Triangle on your iphone and it should say "connect to itunes". 5. Now restore your phone, and you should be GOOD TO GO! HOPE THIS HELPS!!!!!!!!!