Battery life bad- Will Apple store replace?

Discussion in 'iPod touch' started by wcnghj, Sep 16, 2008.

  1. wcnghj

    wcnghj New Member

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    The battery in my Touch 2G is really bad, and yes, I have killed it and recharged overnight. The battery lasts about 2.5 hours on Safari, max.


    So my question is this: If I make a Genius bar appointment, will they replace it with a new one in store, or will they ship it out?

    Gregory
  2. tian_kr

    tian_kr New Member

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    they should give you a new one.
  3. B.P12

    B.P12 New Member

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    they'll replace it in store, once you see one of the Geniuses
  4. wcnghj

    wcnghj New Member

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    Great! What if it happens again a couple months into the warranty? Will they replace it again or do they have refurbs in store?

    Also, the Apple store is 2 hours away from here, if I called Apple, would they mail me a new one then I'd mail the old one back in a prepaid box?
  5. B.P12

    B.P12 New Member

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    they'll probably replace it again, although i doubt that you'll have problems again. As far as refurbs go... is it old enough to have had many refurbs?
  6. wcnghj

    wcnghj New Member

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    I doubt it

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    .

    Prob. take atleast a month.
  7. Joe Rossignol

    Joe Rossignol Community Manager Staff Member

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    If the battery is in fact defective, then Apple will replace the device.

    You'll either receive a refurbished or brand new iPod touch.
  8. wcnghj

    wcnghj New Member

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    I just called and they said I would receive a brand new one if I brought it in, or they'd give me a new battery if I mailed it in.
  9. B.P12

    B.P12 New Member

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    Cool! there you go. Sometimes it's just better to call Apple themselves.

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  10. gentlefury

    gentlefury New Member

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    Not gonna help your problem tho...if you are online watching videos or steaming music or just running the screen brightly while running safari for 2.5 hours straight its gonna kill it.....sorry.

    Its a pda......not a laptop! Even a laptop will die in a few hours with excessive WiFi.

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