Apple taking long

Discussion in 'iPod touch' started by personman, Oct 7, 2008.

  1. personman

    personman Active Member

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    I sent my iPod Touch in to Apple some time during Summer vacation. It is now October and the status is still "Empty Box Shipped". What should I do, and what does this mean?
  2. jpga13

    jpga13 Banned

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    Call or email Apple
  3. nbvikingsidiot001

    nbvikingsidiot001 Member

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    empty box that sucks that means the mail courier you used lost it if its been that long and you havent gotten it back i would call them right away
  4. personman

    personman Active Member

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    No, they sent me an empty box to send them my iPod in so it says that they shipped me it.
  5. JohnnyAndroid

    JohnnyAndroid Active Member

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    Why did you wait so long, you didn't try to call??

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  6. royalblue

    royalblue Banned

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    yeah lol u definitely shoulda called a long time ago
  7. personman

    personman Active Member

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    I'll call right now and try and type up everything they say.

    EDIT:

    Press 1 to transfer to a customer service representative.

    1

    Please hold while we transfer your call

    The estimated wait time is 15 minutes.

    Annoying music starts to play.

    All the representatives are still busy, please continue to hold for the next
    available representative.

    Annoying music continues to play.

    Jesse McCartney music begins to play.

    All the representatives are still busy, please continue to hold for the next available representative.

    Jesse McCartney music is over. More annoying music.

    They said that they didn't get it because I put it in a drop box instead of calling DHL to have them pick it up. I don't understand how it would make a difference. They said I have to go to DHL and have them try to find it so then they can send it.

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