Apple suck at the repaire part of their service -.-

Discussion in 'iPod classic, nano, etc.' started by Ari., May 13, 2009.

  1. Ari.

    Ari. Active Member

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    Bought a new ipod nano from apple store, used it for 1 hour, and it breaks, no idea how but when you place the headphones in doesnt detect any headphones.

    I have used it for 1 hour and thats it, i've never dropped it or anything like that, i've USED it fro 1 hour.

    so i send it to them to repair as it is under warranty.

    and they have sent it back to me and refused to repair as they says its my fault its broken.

    Apple, thanks for your great customer service, especially since i been a good customer to you for years. This has really put me off buying from them now.

    Any one know how I can get this fixed?
  2. Jacob

    Jacob Well-Known Member

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    You have overused the word "USED" here lol. What does it do?
  3. jpga13

    jpga13 Banned

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    Maybe you could give us the reason they refused it. Apple is by far the best in customer service year after year and they are pretty lenient on repairs.
  4. Jacob

    Jacob Well-Known Member

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    They wouldn't send it back unless you dropped it or it went for a swim.
  5. Ari.

    Ari. Active Member

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    as ive said, i had taken it out the package an hour to listen to music and i dont listen to heavy stuff and after an hour it seemed to stop working (playing through headphones).

    I have never dropped it, and i have never dropped in water.

    all they said was it was my fault and warranty doesn't cover it so they are refusing to fix it.

    EVEN THOUGH its a hardware issue as several people has had this problem, its their fault its broken, not mine.

    I know it seems like i have broken it on purpose to get a new one, but im not, what would i achieve, its in perfect condition (no scratches or dents) so i dont need to replace it for no reason.

    Is there anyway to get this fixed :/?
  6. Jacob

    Jacob Well-Known Member

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    Try to connect to your computer and restore. Tell us what it says when you connect it if it doesn't restore.
  7. Ari.

    Ari. Active Member

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    Im waiting for them to send it back, but i did a restore and it restored fine, however the music still doesnt play through any headphones. (yes i tested headphones on other ipods and also tried differant headphones on nano)
  8. Jacob

    Jacob Well-Known Member

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    Wait for it to get back before you ask us questions please.
  9. Ari.

    Ari. Active Member

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    umm why should I?

    i want to get an answer ready for when it gets back, i dont think this is fair seeing as there IS a hardware fault which is covered by warranty.

    if you cant help stop wasting my time, thanks.
  10. Jacob

    Jacob Well-Known Member

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    Dude, apple would fix it if it wasn't your fault. But apparently it was and they won't fix it. Sorry

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