Apple Live Support - NEW!!

Discussion in 'iPod touch' started by steeped, Jul 21, 2008.

  1. steeped

    steeped New Member

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    Apple just opened up a new live chat for on-the-spot help. It is currently only for iMac support or iPod support. You can view it here: http://www.apple.com/support/chat/

    I am though facing a problem of getting in. I type in my iPods serial number (my iPod has extended warranty) and it says "The product type you chose does not match the serial number you entered. Please choose a different product type or enter a new serial number." But I never even chose a product type.................... and I dont know where to go to tell apple that i want help for my iPod and not my iMac.
  2. JBB

    JBB New Member

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    Maybe you should get that new Apple Live Suppor... Oh wait.
  3. Teslanaut

    Teslanaut Well-Known Member

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    For some reason, I think you'd get better support here, then you'd get in that Chat.
  4. Appstore 2.0

    Appstore 2.0 New Member

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    I completely agree, most of us could qualify to be full apple technical engineers.

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  5. thechungster

    thechungster Super Moderator Emeritus

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    lol. we could as well. almost all questions are answered here
  6. jeffthetheft

    jeffthetheft New Member

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  7. crizh4x

    crizh4x Active Member

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    And then some of us are Overqualified
  8. steeped

    steeped New Member

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    True, but to an extent. Like for example, I payed for an app but the charge is still going against my account - that is where the support comes in handy............ unless you have access to iTunes billing information

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  9. Ryan

    Ryan Well-Known Member

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    ^ i do....
  10. Unregistered

    Unregistered Guest

    krunal

    how to download songs in apple ipod touch when i start it only shows usb cord and itunes logo pictures.\

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