I called about signal problems while using the phone on speaker. Long story short, ~60min on the phone later, a bumper will be shipped to me for free. A replacement phone was offered, but obviously that won't help, so I suggested a bumper as shown to work on YouTube. If you're unable to use speakerphone (a good way to mitigate the alleged cancer risk?--but no debates please) as you'd like, you're free to try 1-800-MY-APPLE. Good luck!