Well, I searched, but didn't find threads EXACTLY like this one, so here goes......... Work got Touches for Christmas gifts.......(ya, nice)........but one lady hadn't done much w/ hers, so I told her I'd JB it for her so she could have some fun w/ it other than just music. So, I noticed it was dead out of the box which I thought was weird, but I charged it Saturday, JB'd it, installed stuff, etc. Well, last thing I did last night was charge it all up, and put a couple movies on there. Brought it back to work this morning to show her the new toy and.........it showed a little dead-battery w/ a sliver of red in it, asking to be plugged in and then turned off. I tried over & over, but the sucker definitely shows it's D-E-A-D!!!!! This sucker was FULLY charges last night at 10pm & is dead at 8am this morning. #1.) Is this a DOA touch?? #2.) If so, how do I hard restore w/o a computer so she can run it back to Costco & exchange it?? TIA!