Apple says it is aware of an issue affecting some users causing sending iMessages to fail. According to a report yesterday from The Wall Street Journal, the Cupertino corporation is working towards a fix to be released as part of a future software update.
“We are aware of an issue that affects a fraction of a percent of our iMessage users, and we will have a fix available in an upcoming software update,” Apple said in a statement. “In the meantime, we encourage any users having problems to reference our troubleshooting documents or contact AppleCare to help resolve their issue. We apologize for any inconvenience this causes impacted users.”
A couple days ago I found myself unable to send iMessages, and after the typical steps to troubleshoot (checking internet connection, clearing the app from the multitasking screen, etc.), I took to Twitter to find out if the service as a whole was down. I got a resounding “Nope,” but was told by one user that there was a bug as part of iOS 7 causing the issue and that a phone boot cycle should solve the problem. Power cycling did indeed correct the issue, but only temporarily. I’ve been needing to restart my phone multiple times per day.
MacRumors notes an alternative method that doesn’t involve restarting your phone.
1. Turn off iMessage in Settings > Messages
2. Reset networking settings in Settings > General > Reset
3. Reenable iMessage in Settings > Messages
Apple says this issue is affecting a “fraction of a percent” of users. Have you had any problems?