Apple Is Upgrading AppleCare with 24/7 Chat Support, More


According to a new report this morning from 9to5Mac, Apple is planning to expand its AppleCare service with new features including 24/7 chat support. The Cupertino corporation is said to launching these new services on August 12th, but that’s just a target date.

Alongside the chat services, 9to5 says, Apple will be launching a redesigned AppleCare support website with large, obvious buttons akin to those found in other parts of Apple’s website.

The interface has been retooled with large, easy-to-understand controls that are more in line with the colorful icons in iOS. The new design makes it simpler for users to drill-down and provide Apple with information about the issue.

This news comes as Apple is actually renovating most of its AppleCare and customer services. The company is supposedly moving from per-device service to a per-user subscription model, and it plans to make more device repairs in-store to save costs.

[via MacRumors]

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