Last weekend, writer Mat Honan had his iCloud password reset on him and, subsequently, his Twitter account hacked and the content on his iPad, iPhone and MacBook remotely wiped. It was a dreadful weekend for Honan, in which his digital identity was taken over thanks to some clever social engineering between hackers and customer service representatives for Apple and Amazon.
Apple first responded to the situation and has now temporarily suspended over-the-phone iCloud password resets for at least 24 hours while it looks into the issue. This move is being taken to ensure that the incident is not repeated while Apple investigates its security measures. Amazon too has changed its security measures, no longer allowing customers to make credit card or email address changes on the phone.