Apple’s Warranty Practises Under Scrutiny in Europe

Apple’s product warranty policies are being criticized by several European consumer groups ahead of an Italian trial on the matter, reports Bloomberg. Apple currently offers a one-year limited warranty on most of its consumer electronics, while the European Union requires that manufacturers cover their products for at least two years.

Since Apple has failed to comply with this regulation, consumer groups in 11 different European countries, including Italy and Germany, have asked national regulators to immediately stop Apple from carrying out these warranty practices….

Apple is already prepared to appear before an Italian competition regulator on March 21 regarding this matter, where it plans to challenge a fine worth 900,000 euros ($1.18 million US) that the regulator set in a December hearing. The ruling was based on allegations that the Cupertino-based company “breached EU legislation for unfair commercial practices and misled consumers by ‘prominently advertising’ that its products have a one-year manufacturer warranty, and through the sale of its ‘AppleCare Protection Plan’ warranty extension,” noted Bloomberg.

“Consumers should not be misled and confused as to fundamental EU consumer rights because a company wants to sell their commercial warranty services,” Monique Goyens, director general of the European Consumer Organization, said in the statement.


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