Legal Loop: Apple Turns Off Push Email in Germany

After losing a legal battle with Motorola earlier this month, Apple has turned off access to push email service for iCloud and MobileMe. In an official support document, the iPhone maker stated that the affected customers are those that use iCloud or MobileMe within the borders of Germany. Apple also addressed exactly how this issue will affect its German customers… 

Affected customers will still receive iCloud and MobileMe email, but new messages will be downloaded to their devices when the Mail app is opened, or when their device periodically fetches new messages as configured in iOS Settings. Push email service on desktop computers, laptop computers, and the web is unaffected, as is service from other providers such as Microsoft Exchange ActiveSync.

Apple believes that the Motorola Mobility patent is invalid, and plans to appeal the decision. In the meantime, the Cupertino-based company has provided a temporary resolution to the problem:

If you are located inside Germany, and your iCloud or MobileMe push email delivery has been disabled, you can still configure your iPhone, iPad, or iPod touch to automatically download new mail in the background by following the directions below.

For iCloud Mail:

  1. From the Home screen, tap Settings > Mail, Contacts, Calendars
  2. Tap Fetch New Data
  3. Select a time interval for Fetch
  4. Push can remain turned on to continue push service for Contacts and Calendars.

With these settings, your iCloud Mail account will fetch new messages at your set interval while you are inside Germany. Push email service will continue to be available outside of Germany.

For MobileMe Mail:

  1. From the Home screen, tap Settings > Mail, Contacts, Calendars
  2. Tap Fetch New Data
  3. Select a time interval for Fetch
  4. Tap Advanced
  5. Tap a MobileMe account in your account list
  6. Change Select Schedule to Fetch
  7. Tap Advanced to return to the prior screen
  8. Repeat steps 5-7 for each MobileMe account on your device.

IMPORTANT NOTES: Disabling Push for a MobileMe account will also apply to the Contacts and Calendars service associated with that account. To maintain push service for Contacts and Calendars, leave Select Schedule set to Push and continue to check email manually.

Once a MobileMe user has accessed their MobileMe Mail account from Germany, push email will be disabled indefinitely. Unlike iCloud Mail accounts, push will not be automatically re-enabled upon leaving the country. Users can move their MobileMe accounts to iCloud to re-enable push services outside of Germany.

[Apple via CNET]

 

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