Verizon was mulling over introducing a $2 “convenience fee” for customers who pay their bills once a month via phone or online, but due to customer outrage surrounding the unnecessary tariff, Big Red has taken a step back and will no longer be instituting the new plan.
This wouldn’t be the first time that angry internet users have caused a company to change their mind: earlier this week, GoDaddy retracted their support for SOPA as customers transfered thousands of domains away in protest.
Verizon Wireless Will Not Institute Single Payment Fee
Verizon Wireless has decided it will not institute the fee for online or telephone single payments that was announced earlier this week.
The company made the decision in response to customer feedback about the plan, which was designed to improve the efficiency of those transactions. The company continues to encourage customers to take advantage of the numerous simple and convenient payment methods it provides.
“At Verizon, we take great care to listen to our customers. Based on their input, we believe the best path forward is to encourage customers to take advantage of the best and most efficient options, eliminating the need to institute the fee at this time,” said Dan Mead, president and chief executive officer of Verizon Wireless.