According to a series of surveys by ChangeWave, AT&T iPhone users experience, on average, over 2.5 times the number of dropped calls as Verizon subscribers. AT&T has always been known for their poor network quality, but they plan to boost speed and reliability with the upcoming (pending approval) T-Mobile buyout.
Additionally, 46% of customers who plan on purchasing an iPhone in the future say they will choose Verizon, compared to 27% who prefer AT&T (the remaining 27% selected “don’t know/other”). Both phones have a very similar approval rating, with 82% of users “very satisfied” with the VZW iPhone compared to 80% on AT&T.
If AT&T wants to continue being the largest mobile carrier in the U.S., they will have to make some serious changes to their network. The T-Mobile buyout looks promising—from a business perspective at least, users may disagree—but if it fails to be approved by the FCC, they will have to come up with a new solution to retain customers.